Help desk technician - support and troubleshooting Job at EMR CPR LLC, Los Gatos, CA

UUhnOFZhQ2FZa3ZYb09YMGtIRU5abXNXMGc9PQ==
  • EMR CPR LLC
  • Los Gatos, CA

Job Description

Salary: $76,960 - 83,200 per year Requirements:

  • Over 3 years of experience with macOS in a professional setting
  • Over 3 years of experience with Windows operating systems
  • Familiarity with ticketing systems such as Salesforce, Zendesk, or Service Now
  • Knowledge of Mac and iPhone troubleshooting techniques
  • Experience handling inventory and managing assets
  • Proficient in troubleshooting hardware and software for end-users
  • Understanding of Okta Verify, Duo, and VPN configurations
  • Ability to deploy and manage software and hardware solutions
  • Experience in onboarding and offboarding processes
  • Familiarity with imaging and provisioning laptops and workstations
Responsibilities:
  • Provide face-to-face Tier 1 support for end-users
  • Assist users in resolving IT-related issues and escalate problems when necessary
  • Perform troubleshooting for Apple OS X, Windows OS, Chrome OS, iOS, and Android devices
  • Wipe and configure MacBooks as needed
  • Manage the deployment and collection of monitors and accessories
  • Conduct weekly workstation sweeps to ensure monitors and peripherals are operational
  • Oversee the upgrade or repair of damaged devices
  • Facilitate the onboarding and offboarding of employees
  • Interface with users to resolve software-related queries
  • Manage printer maintenance and preventive care
Technologies:
  • Android
  • Hardware
  • Support
  • macOS
  • Salesforce
  • VPN
  • Windows
  • Zendesk
  • iOS
  • Mobile

More:

We are a technology-focused company located in Los Gatos, CA, seeking a Helpdesk Technician to join our team. This position offers a competitive pay range of $37.00 to $40.00 per hour and comes with benefits such as employee discounts and a referral program. We are looking for a dedicated individual who is willing to work onsite and contribute positively to our supportive work environment.

last updated 15 week of 2026

Job Tags

Hourly pay, Full time

Similar Jobs

BJC Healthcare

Outpatient Nurse - Radiation Oncology Proton Beam Job at BJC Healthcare

 ...Hospital by the American Nurses Credentialing Center. The Radiation Oncology Department houses a variety of therapeutic equipment,...  ...to open in January 2010. The department supports two radiation therapy technology programs and a medical dosimeter programs via affiliations... 

Sodexo - UNC Dining Services

Dining Room Supervisor - Sodexo/UNC Dining Services Job at Sodexo - UNC Dining Services

 ...and employees during the normal course of business. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business... 

Broward County Public Schools

FACILITIES SERVICEPERSON (General Fund) Job at Broward County Public Schools

 ...POSITION GOAL To perform semi-skilled work involving heavy cleaning such as mopping, scrubbing, stripping, refinishing and other assigned...  ...high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program or receipt of... 

US Federal Solutions

Mid Level Clerical and Administrative Assistant Job at US Federal Solutions

 ...offices and staff in 12 US states. USFS staff average 10+ years of professional experience, over 80 percent of our staff have bachelors degrees, and over half have advanced degrees in business and technology. USFS was founded in 2010 and provides financial management,... 

Betterteam

Account Manager (Staffing/Recruitment Software) Job at Betterteam

 ...Tracking System. What You'll Do: You know the client side of staffing. You've taken a job order, told the client their salary is too...  ...Consultant, or client-facing recruiter at a recruitment agency or staffing agency, working with employers who hire for trades,...