Job Description

Overview

Company Overview:

Allied Universal North Americas leading security and facility services company offers rewarding careers that provide you a sense of purpose. While working in a dynamic welcoming and collaborative workplace you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal is hiring a Global Security Operations Center (GSOC) Operator. The GSOC Operator is responsible for using security best practices to identify analyze and support all events and incidents that impact or potentially could impact Open Text operations facilities and employees. The GSOC Operator is responsible for monitoring multiple security network systems to coordinate responses to all safety and security addition to monitoring security systems the GSOC Operator is required to properly provide timely and accurate reports/information to Security Management of all life safety events and guide and assist business clients during emergency and non-emergency events.

RESPONSIBILITIES:

• Primary Responsibilities:
• Alarm Monitoring: Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees contingents and office spaces
• Access Management: Operators manage day to day access to all company facilities ensuring compliance with customer auditorial and company policy
• CCTV System: Operators manage the companies CCTV system and process video footage request
• Provide access management to all company facilities
• Conduct alarm monitoring for Open Text facilities
• Manage all video footage requests in accordance with company policy
• Manage all access report requests in accordance with company policy
• Notify the appropriate personnel in an emergency
• Notify direct and assist emergency personnel in the event of an emergency
• Liaison between clients other departments and company leadership during an emergency
• Directing visitors to the appropriate areas
• Monitor and control removal of company and personal property
• Report all building utility/ service issues as observed and instructed to facilities
• Manage the day-to-day requirements for the Companies Anti-tailgating program
• Evaluate and recommend improved procedural safety/security protocols or processes
• Display exceptional customer service and communication skills
• Respond to incidents and critical situations in a calm problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
• Work flexible schedules including some nights

QUALIFICATIONS:

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Work experience must include of the following:
• Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
• Ability to use logic and reasoning to reach conclusions and approaches to problems
• Demonstrated high level of competency with advanced computer systems (e.g. hardware software and networks)
• Possession of highly proficient computer skills including Microsoft Office applications
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio telephone equipment and/or console monitors
• Flexibility to work various shifts and willingness to assist the team when needed
• Ability to adapt to a dynamic environment and work under pressure
• Comfortable in an environment where there is an expectation for constant learning
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Problem solving skills
• Compile sort and interpret data
• Identify critical issues quickly and accurately
• Encourage effective teamwork
• Mediate conflict with tact diplomacy
• Handle crisis situations at the client site calmly and efficiently

PREFERRED QUALIFICATIONS:

• College degree or actively enrolled in college with a focus on Criminal Justice or other protective service-related field of study

BENEFITS:

• Medical dental vision basic life AD&D and disability insurance
• Enrollment in our companys401(k)plan subject to eligibility requirements
• Seven holidays annually paid at time and a half if worked
• 40 hours of vacation after one year of employment at eligible work vacation is only paid out where required by law.

Closing

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity age color religion sex sexual orientation gender identity national origin genetic information disability protected veteran status or relationship/association with a protected veteran or any other basis or characteristic protected by law. For more information:

If you have difficulty using the online system and require an alternate method to apply or require an accommodation please contact our local Human Resources department. To find an office near you please visit: ID

2026-1590894

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