Job Description

The Academic Success Coach provides individualized coaching, support, and outreach to an assigned caseload of students in order to promote persistence, academic recovery, and graduation. Success Coaches proactively support students through personalized intervention, academic planning, and collaboration with faculty and campus partners. In addition to guiding students through academic decision-making, each coach helps students identify and address barriers to success, whether those challenges are academic, personal, social, or institutional, by providing coaching, advocacy, and referrals to campus resources. Each coach also leads a distinct functional area within the Center for Student Success aligned with institutional retention goals.

Each Academic Success Coach provides leadership in one or more designated focus areas within the Center for Student Success.

Early Alert s : Coordinates the College’s Early Alert system by monitoring submissions, assigning outreach, and supporting faculty engagement. Tracks alert trends, evaluates outreach effectiveness, and provides updates to inform institutional retention strategies.

Peer Tutoring : Manages the peer tutoring program, including tutor recruitment, hiring, training, scheduling, and supervision. Tracks participation and outcomes, collaborates with faculty to align support with academic needs, and supports student assistants in the Center.

Programming and Events : Leads departmental workshops and events that promote academic success and student engagement. Coordinates event logistics, including scheduling, space reservations, marketing, and set-up. Partners with the Director of Career and Professional Development to assist with large-scale campus events. Tracks attendance, evaluates impact, and reports outcomes to inform planning.

Berry Beginnings : Provides leadership and instructional support for the Berry Beginnings summer bridge program. Teaches assigned courses within the program and coordinates logistics in collaboration with campus partners. Oversees marketing, student admissions, event planning, and success coaching for Berry Beginnings participants. Conducts program assessment and prepares regular reports to inform future development.

JOB FUNCTIONS:

1. Manage a caseload of assigned students, providing individualized academic support, proactive outreach, and coaching that promotes self-efficacy, self-advocacy, and academic resilience throughout their college journey.
2. Provide mentorship to assigned students , fostering strong coach-student relationships, encouraging personal growth, and promoting engagement with campus life and academic goals.
3. Serve as the primary academic advisor for exploratory/undeclared students during orientation and their first semester, assisting with course selection, registration, and academic planning.
4. Support students in the process of major exploration , helping them identify strengths, interests, and career goals through coaching conversations and referral to relevant campus resources.
5. Monitor academic progress and conduct proactive check-ins and follow-ups, using academic alerts, progress reports, and other student data to inform timely interventions and support student success.
6. Partner with faculty, academic advisors, Athletics, campus support offices, and other CSS staff to address academic concerns, advocate for students, and ensure coordinated referrals to appropriate services.
7. Conduct timely outreach and provide individualized suppo rt to assigned students flagged through academic alerts, early intervention data, or other retention-related indicators.
8. Facilitate academic intervention processes for students in academic difficulty, including the development of success plans, regular progress monitoring, coordination with institutional support services, and assistance with academic appeals. Provide limited support for SAP appeals when appropriate, in coordination with the Office of Financial Aid.
9. Engage in institutional committees and working groups that support student success, persistence, and campus engagement.
10. Track and report on student engagement, academic interventions, and risk indicators (e.g., academic alerts, follow-up with unregistered students, or unmet support needs) to inform institutional retention strategies and provide regular updates to the Assistant Dean.
11. Represent the Center for Student Success at campus events, including orientation, recruitment activities, and student engagement initiatives.
12. Partner with the Office of Admissions to support the transition of students from prospective to enrolled status, particularly those identified as high-need or conditionally admitted, and assist in early engagement and onboarding efforts.
13. Develop and distribute materials to raise awareness of Success Coach and Center for Student Success services among students, faculty, and staff. Outreach efforts may include email campaigns, print materials, text communication, social media content, and other strategies to enhance visibility and engagement.
14. Engage in professional development activities that enhance coaching skills, promote innovation in student support, and contribute to the overall mission of the Center for Student Success.
15. Perform other duties as assigned in support of student success and institutional retention initiatives.

EDUCATIONAL OR OTHER HIRING REQUIREMENTS FOR THE POSITION

Bachelor’s degree in education, counseling, student development, or a related field. Demonstrated ability to support a diverse student body through inclusive, student-centered coaching practices. Excellent interpersonal, communication, and organizational skills. Ability to maintain confidentiality and work effectively across departments and student populations.

Preferred Qualifications:

Master’s degree in higher education, student affairs, education, counseling, or a related discipline. Experience in academic coaching, advising, mentoring, or student support services within a college setting. Familiarity with early alert systems, retention data, and student success technology. Experience with program development, workshop facilitation, or peer support programs.

Additional Information

Occasional evening and weekend hours are required to support student programming, events, and outreach activities aligned with the College’s academic calendar and student success initiatives.

Application review will begin immediately and will continue until a candidate is selected. Candidates should submit: Cover letter expressing interest in the position, resume, and list of three professional reference via email to human.resources@newberry.edu with the Subject Line: Academic Success Coach.

Newberry College does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information. Newberry College is building a culturally diverse faculty and staff committed to working in a multicultural environment and encourages applications from people from diverse identities and backgrounds.

E-Verify:

Currently the college uses E-Verify for employment verification. E-Verify is an internet-based system that compares information entered by an employer from a n employee’s Form I-9 (Employment Eligibility Verification) to records available to the US Department of Homeland Security and the Social Security Administration to confirm employment eligibility.

College Employment Policy

This job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. Job descriptions do not constitute an employment agreement or contract of employment, expressed or implied. Unless designated in writing and signed by the College President, all College employees are considered to be “EMPLOYED AT WILL.” Newberry College reserves the right to change, alter and amend job descriptions, functions and duties at the pleasure of the College President or Board of Trustees.

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