Work from home - Customer Service Representative Job at Zephyra co, Salt Lake City, UT

UTM4NFZLbVFiMGZUb09mOGtIb0tibVlVMUE9PQ==
  • Zephyra co
  • Salt Lake City, UT

Job Description

Job Overview

We are seeking a Customer Service Representative to serve as the main point of contact for customers. In this role, you will handle inquiries, resolve issues, and ensure every customer receives a positive and professional experience across email, chat, and phone channels.

This role is ideal for someone who is empathetic, detail-oriented, and passionate about helping people.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  • Resolve customer issues, complaints, and requests with accuracy and empathy
  • Maintain detailed records of customer interactions using CRM tools
  • Escalate complex issues to senior support or management when needed
  • Provide product or service information clearly and confidently
  • Collect customer feedback to improve overall experience and service quality
  • Work closely with internal teams to ensure smooth problem resolution

Required Qualifications

  • High school diploma or equivalent (Associate’s or Bachelor’s preferred)
  • 6 months of experience in customer service, support, or client-facing role
  • Strong written and verbal communication skills
  • Ability to multitask in a fast-paced environment
  • Basic computer skills and familiarity with CRM systems
  • Strong problem-solving and active listening skills

Preferred Skills

  • Experience in customer experience or customer success roles
  • Bilingual abilities (a plus, not required)
  • Experience working remotely or in digital support environments

What We Offer

  • Competitive salary (based on experience)
  • Flexible work arrangements (remote)
  • Training provided
  • Opportunities for career growth within customer experience or operations
  • Supportive team culture focused on development and learning

Job Tags

Remote job, Work from home, Flexible hours

Similar Jobs

LEADER Worldwide

Chauffeured Services Dispatcher (On Site) Full time Job at LEADER Worldwide

 ...service to our valued clients. Responsibilities: - Coordinate and schedule chauffeured services based on client requirements, driver availability, and accountability for ensuring client satisfaction. - Assign chauffeurs and vehicles to routes, considering factors... 

EPIC PIPING, LLC

Industrial Painter / Coatings Applicator (Nights) Job at EPIC PIPING, LLC

 ...Epic Piping has an exciting opportunity for an experienced industrial painter or coating applicator to be an integral part of our Coatings team. This role works indoors in a clean, airconditioned facility. This is excellent opportunity to apply your skills in a stable... 

FAO Schwarz

Visual Merchandising Associate Job at FAO Schwarz

 ...The Job The Visual Merchandising Associate is responsible for supporting the vision that the Global Visual Director and Visual Team sets. The Visual Merchandising Associate should have an ever-growing knowledge of store standards set by the Visual Team so that they are... 

American Logistics Authority

Entry-Level Freight Dispatcher - Weekly Pay: $1,800 to $3,200+ Job at American Logistics Authority

Entry-Level Freight Dispatcher Weekly Pay: $1,800 to $3,200+ Job ID: ALA-D1A We are currently hiring motivated and detail-oriented individuals to join our team as Independent Freight Dispatchers. What Entry-Level Means: If you already have basic freight ...

SPECTRUM

Retail Store Manager Job at SPECTRUM

 ...exceed goals, showing a keen interest in their development and professional growth? If so, then a Retail Store Manager position at Spectrum may be right for you.Our Retail Sales team powers more than 700 store locations that serve our communities and customers. We...