** This role is 100% in-office. Working remote is NOT an option.**
Summary: The Product Operations Manager supports the day-to-day execution of the company's tour portfolio, ensuring smooth operations and a high-quality guest experience across all departures. This role is highly operational and detail-oriented, requiring coordination across vendors, internal teams, and Tour Directors. This role is responsible for managing vendor inventory, vendor communication, and on-tour support, including real-time problem solving.
Key Responsibilities:
- Coordinate day-to-day logistics to ensure seamless tour delivery (mailing travel documents, managing rooming lists, confirming restaurant reservations, support Tour Directors, etc.)
- Manage product inventory including booking, confirming, monitoring and canceling vendor space.
- Communicate directly with vendors including hotels and motorcoach operators
- Communicate regularly with Tour Directors regarding tour details, questions, and on-tour needs.
- Follow up post-tour on options, expenses, and reporting
- Work closely with Sales, Air, and Operations teams to support tour execution
- Maintain clear communication across departments to resolve issues efficiently.
Qualifications:
- Experience working for a tour operator
- Strong experience working with Groups - especially with guided tour products
- Excellent communication and organizational skills
- High attention to detail and ability to manage multiple priorities
- Willingness to work extended hours (40+) during peak seasons (salaried role)
- Strong problem-solving skills
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