Job Description

Product Operations Manager

Location

Nashville, TN (Majestic HQ)

Department

Product & Engineering

Compensation & Schedule

Full-time
$90,000–$100,000 annually + benefits

About Us

Join the team behind the nation’s most iconic photobooths.

At Majestic Photobooth, we bring people together through unforgettable photo experiences for brands, venues, and events across the country. Whether it’s a high-end brand activation in NYC or a neighborhood bar in Nashville, our booths create moments that last… and we’re building the future of photobooth technology while we do it.

Majestic operates at the intersection of hardware, software, and real-world experiences, and we’re scaling rapidly as we expand our national network of photobooths.

The Role

We’re hiring a Product Operations Manager to ensure Majestic’s product ecosystem runs reliably, efficiently, and at a high standard.

This role sits at the center of our product function. You’ll coordinate across engineering, field operations, CX, sales, and external partners to ensure product initiatives move from concept to deployment smoothly.

You will lead product support operations, coordinate engineering workstreams, and drive execution across new product initiatives, feature releases, and operational improvements.

This is an ideal role for a systems-minded operator who enjoys bridging technical teams with real-world operations to deliver reliable, scalable products.

What Makes This Role Unique

Majestic sits at the intersection of hardware, software, and real-world experiences.

Our photobooths are physical products deployed in venues and events across the country. Each booth relies on a combination of hardware systems, software platforms, and operational workflows to function reliably in real-world environments.

This role connects engineering, product development, and field operations to ensure our booths perform consistently and our product initiatives move from concept to deployment smoothly.

If you enjoy solving complex operational puzzles and building systems that connect engineering to real-world execution, this role will be especially rewarding.

What You’ll Own

Product Support Leadership

• Lead and manage the Product Support team to ensure timely resolution of technical issues and system reliability
• Establish troubleshooting workflows, escalation protocols, and support standards
• Identify recurring issues and drive product improvements that reduce support volume
• Ensure field teams and support specialists have clear technical documentation and guidance

Engineering & Product Integration

• Coordinate product initiatives with engineering teams and external development partners
• Translate field insights and operational needs into actionable product improvements
• Support release readiness, testing coordination, and rollout planning
• Ensure engineering deliverables integrate smoothly into operational workflows

Product Development & Project Execution

• Manage the intake, prioritization, and execution of product-related initiatives
• Balance specialized customer requests with core product priorities
• Coordinate development timelines across internal teams and external partners
• Ensure projects move efficiently from concept through deployment

Product Documentation & Operational Readiness

• Establish and maintain documentation standards for product systems and workflows
• Ensure documentation exists for field operations, CX, training, and production
• Coordinate documentation updates alongside product releases

Roadmap Execution & Project Delivery

• Track milestones, dependencies, and blockers across product initiatives
• Maintain visibility into progress and communicate status to leadership
• Ensure product releases are operationally ready before launch

Cross-Functional Product Coordination

• Act as the primary intake point for product-related requests from Sales, CX, Operations, and Leadership
• Evaluate requests and align them with product priorities and roadmap execution
• Communicate timelines, feasibility, and decisions clearly to stakeholders

Success in This Role Looks Like

• Product initiatives and releases are delivered on schedule
• Product reliability improves and support volume decreases
• Field teams report improved usability and serviceability
• Documentation is complete, current, and actively used
• Cross-functional teams experience clear communication and alignment
• Product initiatives are executed efficiently without disrupting core priorities

Qualifications

Experience

• 5–10+ years of experience in product operations, program management, product delivery, or technical operations
• Experience coordinating cross-functional product initiatives from concept through launch
• Experience working with engineering teams and translating operational needs into product improvements
• Experience managing complex projects with multiple stakeholders and dependencies
• Experience improving operational workflows, documentation, and processes
• Experience supporting or improving technical products used in real-world environments

Education

Bachelor’s degree in Business, Engineering, Operations, Product Management, Industrial Design, or a related field
or equivalent real-world experience.

Software & Systems

Experience with tools such as:

• Project management tools (Asana, ClickUp, Monday, Jira, or similar)
• Documentation platforms (Notion, Confluence, or similar)
• Ticketing/support systems (Zendesk, Freshdesk, HubSpot, etc.)
• Collaboration tools (Slack, Google Workspace)

Skills & Attributes

• Systems-minded operator who can bridge engineering, operations, and real-world execution
• Strong project management and organizational skills
• Clear communicator across technical and non-technical teams
• Ability to manage multiple priorities and complex initiatives
• Strong problem-solving skills and a bias toward identifying root causes

Why Work at Majestic?

We’re building the future of photobooths, fusing technology, design, and nostalgia to create unforgettable experiences wherever people gather.

At Majestic, you’ll join a mission-driven team that values craftsmanship, ownership, and steady improvement. Every role contributes to making moments that matter.

What we offer

• Health Insurance
• 401k
• Paid Parental Leave
• PTO + Holidays
• Professional Development Opportunities
• Unlimited Photobooth Photo Sessions (of course!)

Growth Potential

This role sits at the center of Majestic’s product ecosystem and has strong long-term growth potential.

Over time, this position could evolve into:

• Director of Product Operations
• Head of Product Delivery
• VP of Product Operations

As Majestic scales nationally, this role will help shape the systems that support hundreds of booths and new product innovations.

How We Work

At Majestic, we believe in ownership, continuous improvement, and crafting joyful experiences for our clients and our team.

We value:

Better Every Day
We believe progress is made one step at a time.

Find the Root
We ask the right questions and solve problems at the source.

Own It
We take responsibility and follow through.

Smiles Are Contagious
We bring good energy to our team and our customers.

Make It Majestic
Everything we create reflects the quality and care our name stands for.

How to Apply

Ready to help build the future of photobooth technology?

Click Apply to submit your resume and a short note about why this opportunity excites you.

Bonus points if you include a short video (1–2 minutes) introducing yourself and telling us:

• Why this role interests you
• A product or operational system you helped improve
• What “Make It Majestic” means to you

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