Operations Analyst Job at Agile Group, Washington DC

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  • Agile Group
  • Washington DC

Job Description

CLEARANCE REQUIREMENT: Only candidates with active CBP BI clearances need apply.

Summary

Agile Group seeks a detail-oriented, well-organized, dependable Analyst with excellent interpersonal skills to join our team within the Federal Client. This is an on-site position requiring in-office presence 5 days per week during non-traditional hours: 

  • Evening Shift: 2PM-10PM 
  • Overnight Shift: 10PM-6AM 

Your five working days may vary week to week, with days off scheduled on a rotating basis (which may include traditional weekend days). You'll receive your schedule with at least two weeks advance notice. The role requires extraordinary organization, multi-project tasking, attention to detail, sound work ethic, collaborative teamwork, and exceptional service to a large federal agency operating worldwide. 

Responsibilities and Duties: 

  • Monitor, analyze, and report on operational activities and incidents related to Federal Client 
  • Produce a visualizations of operations to support senior-level decision-making utilizing PowerBI and WebEOC
  • Maintain and improve client SharePoint sites
  • Support Federal Client's operations with data-driven monitoring, analysis, and reporting aligned to operational priorities and emergency management objectives 
  • Conduct daily data validation, audit tracking, and trend analysis to identify anomalies, strengthen system security, and improve data integrity 
  • Coordinate with internal and external stakeholders to ensure smooth operations during assigned shifts 
  • Maintain situational awareness and provide timely updates and reports on ongoing incidents or issues 
  • Collaborate with law enforcement, intelligence agencies, DHS, and interagency partners to synchronize data updates and improve notification accuracy 
  • Respond to and resolveissues, providing analytical insight into recurring technical issues and recommending process improvements 
  • Develop performance dashboards and KPI reports in Power BI and Excel, enabling leadership to monitor operational efficiency and workforce status in near real-time 
  • Prepare daily, weekly, and monthly reports, including situation summaries on alert volume, user distribution, and regional response times 
  • Maintain a detailed log of all activities during assigned shift 
  • Ensure compliance with all federal regulations, policies, and procedures 
  • Facilitate operator training and onboarding, ensuring proper configuration, system compliance, and consistent user proficiency of government systems 

Compensation: 

  • $60 - $75per hour, commensurate with experience and clearance level 

Benefits: 

  • Competitive Salary 
  • Comprehensive Health Insurance (100% company-paid for employees and 75% for dependents) 
  • Vision, Dental, and Short-Term and Long-Term Disability Benefits (100% company-paid) 
  • Group Term Life Insurance 
  • 401K to include match and profit-sharing (after 1,000 service hours) 
  • Generous amount of Paid Time Off (PTO) 
  • Federal Paid Holidays 
  • Cake on your birthday 

REQUIREMENTS

Qualifications and Skills: 

  • Experience in law enforcement, military, or intelligence operations preferred 
  • Strong communication and analytical skills required 
  • Ability to work under pressure in a fast-paced environment 
  • Proficiency in Microsoft Office Suite, SharePoint, WebEOC, Power BI, and incident management software 
  • Ability to work independently and within a team 
  • Must be able to work onsite during overnight hours (2PM to 10PM or 10 PM to 6 AM), with schedule variations as needed 
  • Must be able to obtain and maintain a security clearance beyond Public Trust 

CLEARANCE REQUIREMENT: Only candidates with active CBP BI clearances need apply.

Job Tags

Temporary work, Work at office, Worldwide, All shifts, Shift work, Night shift, Afternoon shift

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