Job Description

LaSalle Network is hiring for multiple Level 2 Help Desk Agents to support a high-volume end-user migration project. This role will play a key part in providing technical support and ensuring a smooth transition for users following a recent company acquisition.

What’s the job?

• Provide Level 2 technical support for end users during a large-scale migration
• Troubleshoot connectivity and access issues within Microsoft O365 applications
• Support email and Exchange issues, including Outlook and mobile configurations
• Assist with general “how-to” questions related to Teams, OneDrive, and SharePoint
• Provide Intune enrollment support and device-related troubleshooting
• Handle VPN connectivity issues
• Deliver white-glove support to VIP users

What’s needed?

• Experience supporting Microsoft O365 (Outlook, Teams, SharePoint, OneDrive)
• Familiarity with Active Directory and Intune
• Strong troubleshooting skills, including VPN support
• Excellent communication and customer service skills
• Flexibility to work any assigned shift during the project timeline

What’s in it for me?

• Opportunity to support a large-scale, high-impact IT migration project
• Gain experience in a fast-paced, high-volume support environment
• Work remotely with a structured team and leadership support

Key Details:

• Work Type: Contract
• Compensation: $27-30/hr
• Work Model: Fully remote
• Benefits:  LaSalle Network consultants are eligible to enroll in benefits –  

Apply now to ensure you are confirmed for one of the Help Desk Agent spots! 

Jessica Mazzoni
Sr. Unit Manager
LaSalle Network

Job Tags

Remote job, Contract work, Temporary work, Shift work

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