Client Success Coach Job at Talent Voyager, Tampa, FL

UUhnMVhLQ1VZMERVcGVUemxIQUtZV1FRMGc9PQ==
  • Talent Voyager
  • Tampa, FL

Job Description

We are hiring a Client Success Coach for our client, a fast-growing agency that works with digital marketing agency CEOs.

This is not a passive account management role. You will own the full client lifecycle — from onboarding to program completion driving strategy, accountability, implementation, and retention.

Your primary KPI: client retention (minimum 70%) .

You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner.

Location :Tampa, Florida — Rocky Point area (in-office required)

Key Responsibilities

Client Onboarding

  • Conduct welcome and onboarding calls
  • Set expectations and establish rapport
  • Lead initial strategy discussions

Relationship Management

  • Own full client journey
  • Run regular check-ins
  • Identify churn risks early and re-engage clients
  • Maintain real-time task visibility in ClickUp
  • Communicate proactively via Slack

Strategic Coaching

  • Guide clients through agency growth strategies
  • Help troubleshoot business challenges
  • Provide clear, actionable recommendations
  • Hold clients accountable to execution

Retention & Revenue

  • Maintain 70%+ retention at 12-week mark
  • Present upsells when aligned with client success
  • Manage recurring revenue book of business

Requirements

3+ years in Client Success, Account Management, or Business Coaching

Experience working with digital marketing agencies or similar service businesses

Strong understanding of digital marketing fundamentals (paid ads, funnels, client acquisition models)

Experience managing 25+ concurrent clients preferred

High emotional intelligence and strong communication skills

Highly organized and system-oriented

Willing to work in-office in Tampa (non-remote)

Tools (Preferred)

  • ClickUp
  • Slack
  • GoHighLevel

What Success Looks Like

  • 70%+ client retention
  • Proactive client communication
  • Early churn risk identification
  • High client satisfaction
  • Book of business growth beyond 40 client

Job Tags

Work at office, Remote work

Similar Jobs

University of Delaware

Open Rank, Continuing Track Faculty, Medical & Molecular Sciences-Biotechnology Job at University of Delaware

 ...Open Rank, Continuing Track Faculty PositionDepartment of Medical and Molecular SciencesThe University of Delaware, College of Health Sciences (CHS) is excited to invite applications for a full-time, open-rank CT faculty position in the Department of Medical... 

Environment Control of Beachwood, Inc

Evening Part-Time Cleaner Job at Environment Control of Beachwood, Inc

 ...Environment Control is seeking a Mature/Dependable person to fill an evening office building in the Orville. We are seeking candidates who...  ...after passing a criminal background check. This is a part time position averaging approximately 2.8 hours per night. Position... 

Systems Integration

Contact Center Representative Job at Systems Integration

 ...is currently looking to build a pipeline of candidates with some that are bilingual (English & Spanish) for upcoming work. This remote Contact Center Representative (CSR) position will be in support of a government agency which is the Federal Emergency Management Agency... 

BJC Healthcare

Occupational Therapist - PRN Job at BJC Healthcare

 ...office building houses offices for specialists in primary care, cardiology, obstetrics, pediatrics, and orthopedics. The Therapy Departments provide inpatient services including Physical Therapy, Occupational Therapy and Speech Pathology. This department, along... 

Greenbrier Senior Living

Business Office Manager Job at Greenbrier Senior Living

 ...Business Office Manager Aviva Pembroke | Virginia Beach, VA About the Company Aviva Pembroke is a premier senior living community...  ...Competitive pay Comprehensive benefits package including medical, dental, vision, and life insurance Generous Paid Time Off (...