Job Description

Job Summary

We are seeking a driven and customer-focused Account Manager for a direct hire opportunity in Buffalo, NY. This role is ideal for a relationship builder with experience in account management, customer success, or sales who enjoys working directly with clients, solving problems, and identifying opportunities to grow business.

The Account Manager will support customers in construction, manufacturing, steel, lumber, and related industrial markets. Prior industry experience is a plus, but training will be provided for candidates who bring strong account management skills and a willingness to learn. This position offers a hybrid structure with time in the office and in the field, providing a strong balance of collaboration, customer interaction, and autonomy.

This is a great opportunity to join a stable, service-focused environment with supportive leadership, ongoing training, and a team-oriented culture. The role offers long-term career development potential for someone who takes pride in building trusted customer partnerships and delivering dependable service.

Key Responsibilities

- Serve as the primary point of contact for assigned customer accounts, building and maintaining strong long-term relationships.
- Manage and grow existing accounts while identifying new business opportunities through upselling, cross-selling, and proactive outreach.
- Prepare quotes, support pricing discussions, coordinate contract renewals, and recommend solutions based on customer needs.
- Partner with internal purchasing, logistics, customer service, and operations teams to ensure accurate and timely order fulfillment.
- Monitor account activity, track customer interactions, address concerns promptly, and maintain accurate account records.
- Attend client meetings, site visits, and industry events as needed within the assigned territory.

Compensation and Benefits

- Compensation: $60,000 to $65,000 base salary per year, depending on experience.
- Employment Type: Direct Hire.
- Schedule: Monday through Friday, 8:00 AM to 5:00 PM.
- Work Arrangement: Hybrid, with 2 days in office and 3 days in the field.
- Start Date: ASAP.
- Benefits include health, dental, and vision insurance.
- IRA with company match.
- Paid time off and holidays.
- Ongoing training and career development opportunities.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Additional Skills

Required Qualifications and Skills

- Manage customer accounts across construction, manufacturing, steel-related, and industrial markets.
- Grow account revenue through relationship development, solution selling, upselling, and cross-selling.
- Coordinate quotes, material sourcing, spot buys, order processing, and customer service follow-up.
- Support field-based customer meetings, site visits, and territory activity.

- 2+ years of account management, customer success, or sales experience.
- Strong ability to manage and grow customer relationships in a business-to-business environment.
- Excellent communication, negotiation, customer service, and problem-solving skills.
- Highly organized with the ability to manage multiple priorities and follow through on details.
- Self-motivated, professional, and customer-first approach to account management.
- Proficiency with Microsoft Office.
- Valid driver’s license and reliable transportation.
- Willingness to travel within the assigned territory.
- Ability and willingness to learn steel products, grades, applications, and related industry terminology.

Preferred Qualifications

- Bachelor’s degree in Business, Sales, or a related field.
- Experience in steel, manufacturing, construction, lumber, metals, or another industrial field.
- Knowledge of structural steel, stainless steel, aluminum, specialty metals, or related material products.
- Experience preparing quotes, supporting pricing discussions, sourcing materials, or coordinating customer orders.

Job Tags

Contract work, Temporary work, Work at office, Immediate start, Monday to Friday

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