AAA Fleet Dispatch Specialist Job at AAA Club Alliance, Philadelphia, PA

Um5rOVVxbVVaa3JVb3VEMmxYQU5ZV0lWMWc9PQ==
  • AAA Club Alliance
  • Philadelphia, PA

Job Description

:

Hybrid schedule: 2 days in office and 2-3 days home, depending on business need

The primary duties of the Club Fleet Dispatch Specialist are to:

  • Receive Roadside Assistance information from the Roadside Assistance Call Center, ERS Online system, to place Roadside Assistance requests on behalf of the Members.
  • Analyze information contained on service requests to determine the most appropriate method to meet or exceed the Member's service needs.
  • Dispatch calls in a timely manner to service facilities/trucks using a variety of communication channels.
  • Prioritizes service requests based on various criteria (hazardous situations, weather conditions, traffic situation, special extenuating circumstances, etc.) to ensure that priority service is delivered.
  • Look for ways to make reasonable accommodations for Members in “non-traditional” situations.
  • Maintain accurate documentation on the status of each call within the area, manages call progress, and ensure documentation is complete before calls are cleared with proper codes, assuring accurate payments to Club Fleet.
  • Receive ETA calls from Members; gather, accurately document and process necessary information to provide timely service
  • Provide feedback on contractor/club fleet performance on a daily basis.
  • Other duties as required

Minimum Qualifications:

  • High school diploma or equivalent and 2+ years of customer service experience.
  • Effective communication skills (oral, written, and listening).
  • Proven ability to work in a fast-paced, quickly changing environment.
  • Proficient computer skills; knowledge of Microsoft Office
  • Strong problem solving, analytical and critical thinking skills.
  • Ability to perform multiple tasks in a fast-paced environment.
  • Ability to work overtime as necessitated by weather/business conditions, and to work holidays as appropriate.

To the qualified candidate, we offer:

  • A competitive hourly rate of $22.00 - $24.00/hour, based on experience; paid bi-weekly
  • Overtime opportunity during peak season
  • Individual Incentive Plan
  • Comprehensive benefit package including generous Paid Time Off during the first year, 401(k) plan with company match up to 7%, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts to highlight a few of the offerings.

  • PAID training to qualified candidates

AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion: At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color , gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Category:

Fleet

Job Tags

Bi-weekly pay, Hourly pay, Full time, For contractors, Work at office, Flexible hours

Similar Jobs

Lafrance Hospitality

Hotel Housekeeping Attendant - Fairfield by Marriott, Plymouth, NH Job at Lafrance Hospitality

 ...Join us at . We are thrilled to welcome new members to our team at the Fairfield by Marriott, Plymouth, NH. We are seeking a Part-Time & Full- Time Hotel Housekeeping Attendant. With our exceptional management team, we are delighted to collaborate with you to create... 

Harrisburg SchoolDistrict

2026-27 MS Social Studies Teacher Job at Harrisburg SchoolDistrict

 ...FLSA Status: Exempt Position Summary The Classroom Teacher is responsible for planning delivering and assessing instruction...  ...and inclusive learning environment that supports academic growth social-emotional development and positive student behavior. The Classroom... 

The Mac Support Store

Apple Computer Apprentice P/T to F/T Job at The Mac Support Store

 ...solve problems? This is a unique opportunity to get a foot in the door with a successful computer company. Seeking a dedicated apprentice for a two-week trial : 1. Disassembly and reassembly of computer laptops, desktops, towers2. ID manufacturer parts using... 

BJC Healthcare

Interventional Radiologic Technologist - Upcoming Grads welcome to apply! Job at BJC Healthcare

 ...30am-6pm (Mon-Fri)~ Extra Pay & Incentives: Premium pay for working weekends and call shifts ~ Call Rotation Required for Week Overnights...  ...and resources to help you manage your physical, emotional, social and financial well-being. ~ Comprehensive medical, dental,... 

Confidential

English Teacher Job at Confidential

Liaoning province An shan training school English Teacher Recruitment start time:September We are an international reading center...  ...English teacher visa if your major is English or have bachelor degree from native country Monthly salary: RMB 15,00017,000 plus free...